The FEI Horse App is managed by the FEI and EA is unable to assist with login issues, however, the FEI does have many FEI 'HowTo' pages for different subjects which Athletes and National Federations can consult.

Specifically, the different HowTo pages which might be of the most use are available here.

If you are still not able to log in, you can contact the FEI at [email protected].